Refund Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company or bank, as processing time may vary. If you still have not received it, contact us at health@botanicells.com.au.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange an item, email us at health@botanicells.com.au.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.